- Home >
- About MH
Dawsongroup material handling | Built on Service Based upon trust
Our approach to business is based on 3 main values;
Service – Providing the best possible support and service excellence to every customer.
Usership – Having flexible, affordable rental packages for short or long term requirements with no hidden extras.
Best of market – Providing our customers with the best equipment the industry has to offer that’s best suited to their specific requirements
At Dawsongroup material handling our strength is our staff. We work collaboratively with our customers to develop the solution that you need to meet your business needs; whether that is new equipment purchased outright or contract rental. Our rental options offer you the financial benefit of being funded off balance sheet with no residual value or end of term disposal headaches. Whether long term or short, your rental can be offered with a variety of inclusive service level and maintenance options. We regard customer care and support as critical to a successful relationship, and that’s why our standard hire agreement covers all elements of service and maintenance.
We hold an extensive parts inventory and where we don’t hold an item in stock, we are able to source 95 per cent of all parts within 24 hours. Our aim is to ensure your equipment is always available, minimising downtime. From contract hire to rental and leasing, we can help provide the right materials handling equipment for your business.
Why choose us?
Our current published service performance levels (audited quarterly) are:-
- Average national breakdown response 2 hours 27 minutes.
- First fix rate within 24 hours 97.48%.
- Preventative maintenance compliance 100%.
We also have national service support available 365/24/7