New Spitalfields Market is Britain’s premier wholesale fruit, vegetable and flower market, and the home of Dawsongroup material handling’s busiest workshop. For the last six years, the workshop has provided customers in Spitalfields – and the rest of London – with exceptional service and maintenance, keeping forklift trucks and other materials handling equipment running efficiently across the city.
Service Above and Beyond at the New Spitalfields Market Workshop
As forklift trucks are generally field based and can’t be driven to a garage for repairs or maintenance, it made sense for Dawsongroup material handling to set up a workshop in a prime location near customers. New Spitalfields Market, London, is just such a location, and David Florence, Field Service Team Leader South for Dawsongroup material handling, is the perfect person to run the workshop.
David and his team have an excellent relationship with their customers. As most people working at New Spitalfields Market start work late at night and finish around 9am or 10am, it can be difficult to provide a rapid response. However, David came up with a solution that works for everyone. He set up a WhatsApp group where customers can report necessary repairs at any time; they then leave the truck at the workshop and David has the details of what needs to be done when he arrives at 8am. He can then ensure the truck is fixed, ready for its next shift that evening.
“As often as possible,” David said, “we try to fix things the same day they’re brought in, so they are ready for our customers to use that evening. This keeps their business running smoothly and prevents any downtime.”
Rapid Repair Solutions
Another advantage for tenants of Spitalfields is that the workshop team offers repair and maintenance services for customers’ own trucks. By providing this service, Dawsongroup material handling has attracted new customers by proving to them the dependability and efficiency of our team.
David and his team make sure that all of their customers’ equipment has preventative maintenance performed on a regular basis in addition to running repairs. This comprises changing the oil and lubricating all moving parts, as well as conducting a thorough safety examination of all parts, including seat belts, lights, and mirrors.
“It’s important to walk around the market in the morning and speak to people face to face to build up relationships,” said David. “Everyone knows us now, and they know where we are if they need us. Having the workshop at Spitalfields has definitely had a positive impact, both for Dawsongroup and for the traders here. We have more customers, and they have an on-site workshop where their trucks can be fixed the same day.”
This specialised on-site resource guarantees that both new and returning customers at New Spitalfields Market and in the London boroughs receive excellent service.
Contact Dawsongroup material handling for all your forklift and servicing needs, and find out more about how our Smarter Asset Strategy can support your business.
